Last updated: November 12, 2025
At VIONIS·XY, we aim to deliver your order quickly, safely, and efficiently.
Our fulfillment team works closely with trusted logistics partners to ensure a smooth shipping experience for every customer.
1. Processing Time
To ensure the authenticity of our premium materials, all orders are shipped directly from our artisan workshop in Ordos, Inner Mongolia.
All orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive a confirmation email with tracking information once your order has been shipped.
2. Estimated Delivery Time
Region Estimated Delivery
United States 5–10business days
Europe 5–10 business days
Canada 5–10 business days
Other Regions 7–15 business days
Delivery times are estimates and may vary due to customs delays or logistics conditions.
3. Shipping Fees
Shipping costs are calculated at checkout and depend on your location and order weight.
We occasionally offer free shipping promotions, which will be clearly displayed on the website.
4. Order Tracking
Once your order is shipped, you will receive an email with a tracking number and tracking link.
You can check the real-time status of your shipment through that link.
If you do not receive your tracking details within 5 days after purchase, please contact us.
5. Customs, Duties, and Taxes
All international shipments may be subject to customs duties, import taxes, or fees imposed by your country.
These charges are the buyer’s responsibility and are not included in the product price or shipping fee.
We are not responsible for delays caused by customs clearance.
6. Lost or Delayed Packages
If your package is lost, delayed, or damaged during shipping, please reach out to us at
[email protected].
We will contact the carrier on your behalf and provide a replacement or refund if confirmed lost.
7. Incorrect Address
Please double-check your shipping address before placing an order.
We are not responsible for packages delivered to incorrect addresses provided by the customer.
8. Contact Us
For any shipping-related inquiries, contact our support team at:
📍 30 N Gould St Ste N, Sheridan, WY 82801, US
